Customer service and the Geeks!

My first experience with the Geek squad was not necessarily a pleasant one.  The initial contact was okay, but he was unable to help me and transferred me to the printer division.  I did not have a printing question.  I had a question concerning hooking our new Inspiron to an lcd projector.  The printer guy said I had to talk to parts, so he transferred me to some young lady who would NOT listen to what I was telling her.  Instead of listening, she seemed to have her own ideas of what I should need.  She was wrong.  Once I finally was able to convince her I really did know what I wanted, she informed me that you don't carry "that part" and I needed to contact Dell.  Mistake!  Obviously Dell outsources their customer service to Pakistan, and as such, while I was an English teacher, most of the time I had no idea what he was saying.  By now, I find it hard to believe you can fathom the depths of my frustration.  I contacted the geek squad again and was finally told (after an entertaining attempt to explain what I was trying to do) that you can't get there from here.  The only connection possible was with an hdmi cord.  That I have.  It is now 55 minutes after placing the original call.  Of course the projector to which I had to connect didn't have an hdmi input....so while I ordered the new computer for the express purpose of today's presentation, we took the old one, connected it immediately, and were off and running.  Part of the presentation speaks of a hike in the wine country of Argentina.  We provided samples of a nice Malbec wine.  We raised our glasses, but as you may guess, it wasn't to outsourced customer service, it wasn't to Dell computers, it wasn't to the "parts girl" of the Geek squad, and as a result, it wasn't to Best Buy or their squad of geeks.  It was to patience, and I think you should appreciate that!

Sent from my iPad

On Apr 19, 2016, at 12:09 PM, Geek Squad <GeekSquad@emailinfo.geeksquad.com> wrote:

Save this e-mail for your records. View:  Web  |  Mobile Your purchase summary Hello Bill, Thank you for your recent Geek Squad® purchase. You now have access to the technical expertise of over 20,000 Agents. Please keep this e-mail and your original sales receipt. Proof of purchase may be required to confirm coverage. For your plan's specific details, please visit our Terms & Conditions page. Office 365 Personal (1 Mac or PC + 1 Tablet) 1 YR Member No. MSQQ200309006796730 Install Now >  *TERMS & CONDITIONS: For full details of your Geek Squad Plan(s), please click here. Contact us at 1-800-GEEK SQUAD. © 2015 Best Buy. All rights reserved. Geek Squad values your privacy. Privacy Policy. California Privacy Rights.